Monitoring, supporting and troubleshooting our systems is our key customer resource.
When the network is working no-one notices, no-one really cares. When it breaks, things go wrong, fast. We know that the availability of the service is of the highest importance. Our service cannot remain consistent without the deliberation and control of the service management function and teams.
Our service is monitored 24/7 from our UAE service desk. With escalation to 2nd and 3rd line directly within the reach of our customers.
The quality of our support is only validated based on the feedback of our customers and the industry standard accreditations they carry with them. Some of the vendor and vocational skills from the team are shown below.
We run a continual improvement plan to ensure our team remains relevant and up to date.